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Bariatric Surgery Rescheduling and Cancellation Policy

Last Updated: July 25, 2023

Surgery Rescheduling

Should Client need to reschedule Client’s Procedure, Client must do so by providing written notice to Trevita at [email protected] at least thirty (30) days prior to the date of the scheduled Procedure (which is set forth in the Facilitation Agreement between Client and Trevita).

This allows for ease of scheduling and ensures that Client is able to secure an alternative date for the Procedure. No fees will be charged for the first rescheduling if notice is timely provided by Client as stated above.

If Client reschedules the Procedure less than thirty (30) days prior to the scheduled Procedure date, or if the Client has previously rescheduled the Procedure, Client will be subject to a rescheduling fee of two hundred and fifty dollars ($250).

Cancellation Policy

If Client cancels the Procedure thirty (30) days or more prior to the date scheduled for the Procedure and chooses not to reschedule, Client will be subject to a termination fee of two hundred and fifty dollars ($250), and any remaining portion of the Deposit will be refunded. If Client cancels the Procedure between one (1) and thirty (30) days prior to the date scheduled for the Procedure and chooses not to reschedule, Client will be subject to a termination fee of five hundred dollars ($500), and any remaining portion of the Deposit will be refunded. The parties agree that the foregoing termination fees are reasonable estimations of the costs incurred by Trevita and are not a penalty.

If Client cancels the Procedure less than one (1) day prior to the date scheduled for the Procedure, Client will be subject to a termination fee of five hundred dollars ($500.00) plus all expenses incurred (including but not limited to travel, transportation, and lodging expenses, as well as any expenses related to the scheduled Procedure that were incurred by the Health Care Provider and passed along to Trevita or Client), and any remaining portion of the Deposit will be refunded.  The parties agree that these fees are not intended to be a penalty and are solely intended to compensate Trevita for costs incurred).

If Client arrives for the Procedure and the Health Care Provider determines, for the health and safety of the Client, not to attempt or complete the Procedure, expenses incurred (including but not limited to travel, transportation, and lodging expenses, as well as expenses related to the scheduled Procedure that were incurred by the Health Care Provider and passed along to Trevita or Client) will be deducted from the fees paid and the remaining portion will be refunded to Client.

All credit card, debit card, lender or similar fees charged in connection with Client’s payment of any amounts due are non-refundable at any time.

In the event that Client does not complete payment of the remaining balance at least two weeks before the scheduled procedure, the surgery will be canceled, Client will be subject to a termination fee of five hundred dollars ($500), and any remaining portion of the Deposit will be refunded. The parties agree that the foregoing termination fee is a reasonable estimation of the costs incurred by Facilitator pursuant to this Agreement and is not a penalty.

Facilitation Agreement

If In the event of any inconsistency between the text above and the terms and conditions stated in any facilitation agreement, the terms of the facilitation agreement shall control.

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