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Rescheduling and Cancellation Policy

Last Updated: July 12, 2024

Procedure Rescheduling Policy

Should Client need to reschedule Client’s Procedure, Client must do so by providing written notice to Facilitator via email to [email protected] at least thirty-one (31) days prior to the date of the scheduled Procedure (as set forth in Client’s Facilitation Agreement). This allows for ease of scheduling and ensures that Client is able to secure an alternative date for the Procedure. No fees will be charged for the first rescheduling if notice is timely provided by Client.

If Client reschedules the Procedure less than thirty-one (31) days prior to the scheduled Procedure date, or if Client has previously rescheduled the Procedure, Client will be subject to a rescheduling fee of $500 for bariatric procedures, $1,000 for plastic procedures, and $1,000 for stem cell procedures.

Cancellation Policy

If Client cancels the Procedure more than one (1) day prior to the scheduled Procedure date and does not reschedule, Client will be subject to a termination fee of $500 for bariatric procedures, $1,000 for plastic procedures, and $1,000 for stem cell procedures.

If Client cancels the Procedure twenty-four (24) or fewer hours prior to the scheduled Procedure date, Client will be subject to a termination fee of $500 for bariatric procedures, $1,000 for plastic procedures, and $1,000 for stem cell procedures plus all expenses incurred (including, but not limited to, travel, transportation, and lodging expenses, as well as any expenses related to the Procedure that were incurred by the Health Care Provider and passed along to Facilitator or Client (collectively “Charges Incurred”)).

In the event Client fails to pay any amounts due within fourteen (14) calendar days of the scheduled Procedure date, Client understands and agrees that the Procedure will be cancelled, and Client will be subject to a fee of $500 for bariatric procedures, $1,000 for plastic procedures, and $1,000 for stem cell procedures.

If Client arrives for the Procedure and the Health Care Provider determines, for the health and safety of the Client, not to attempt or complete the Procedure, Client will be responsible for all expenses incurred (including all Charges Incurred).

The parties agree that the foregoing termination fees are not intended to be a penalty and are solely intended to compensate Facilitator for costs incurred.

All credit card, debit card, lender or similar fees charged in connection with Client’s payment of the Fee are non-refundable at any time.

Facilitation Agreement

If in the event of any inconsistency between the text above and the terms and conditions stated in any facilitation agreement, the terms of the facilitation agreement shall control.